KC-10 Training Systems Contact Us

A. The training materials are Adobe pdf files. The pdf Reader is currently not compatible with Firefox 4 on this version of XP. For more information, click here.

Q. If I have identified a page being cached? What browser setting do I need to correct it?

A. Follow the instructions for your browser below:

Internet Explorer 6

Click on Tools, Internet Options
On the General tab, in the Temporary Internet Files section, click the Delete Files button.
Click on OK
Click on OK

Internet Explorer 7

Click on Tools, Internet Options
On the General tab, in the Browsing History section, click on Delete.
A Delete Browsing History window will appear. Click on Delete Files.
Click Yes.
Click Close.
Click on OK.

Internet Explorer 8

Click on Safety, Delete Browsing History.
Uncheck "Preserve Favorites website data"
Check "Temporary Internet Files", "Cookies" and "History"
Click on Delete.

Mozilla Firefox (Windows PC)

Click on Tools
Click on Options
Select the Advanced panel
Click on the Network tab.
In the Offline Storage section, click "Clear Now"
Click OK.

Mozilla Firefox (Mac)

Click on Firefox
Click on Preferences
Select the Advanced panel
Click on the Network tab.
In the Offline Storage section, click "Clear Now"
Click OK.

Google Chrome (Windows PC)

Click on Tools (the little wrench in the top, right corner), Options
Click on the Under the Hood tab
Click on Clear browsing data.
Select "Empty the cache" and click on Clear Browsing Data.

Google Chrome (Mac)

Click on Chrome > Clear Browsing Data.
Check "Empty the cache" and click on Clear Browsing Data.

Apple Safari

Click on Safari, Empty Cache.
Click on Empty

Q. What happened to my Internet Explorer menu?

A. You have not lost your Internet Explorer (IE) menu. While running the CBT's you will not see the IE menu. However, when you return to a regular Internet session, your IE menu will still be there.

Q. How do I change my password or request a new password?

A. Due to security constraints, this must be done in person at the KC-10 Training Facility.

Q. I can't see everything on my screen from the CBT's. How can I make this application fit on my screen?

A. The CBT's can only be viewed at 1280 x 1024 or higher resolution. This resolution should make the screens fit on most monitors. If your resolution is at or lower than 1280 x 1024, the CBT's will not display in full.
To change your resolution, do the following:

	1) Click on your Start button, then select Settings, Control Panel.
	2) Double-click on Display.
	3) Click on the Settings tab.
	4) Move the slider control to the right until the numbers beneath the slider read "1280 x 1024 pixels."

Q. I am receiving a message stating "Incorrect Username or Password" at login What am I doing wrong?

A. Before you can log into the system, you must be enrolled in a class. If you are enrolled in a class and you are receiving this error, perhaps you are entering the wrong password. You may request a new password if you have forgotten yours. If you believe that you are receiving this message in error, please contact your training site administrator.

Q. Flash Web Player will not install. What do I do?

A. Due to recent Microsoft updates to Internet Explorer (IE) in Windows XP Service Pack 2 (SP2), the Macromedia Flash Web Player may not install properly if certain settings are enabled. To ensure that your computer is able to receive the download for the Web Player, click here and follow the instructions. Be sure to restart your machine when the instructions direct you to do so.

Q. I recently completed some CBT training in a classroom or on the Internet and my Activity List does not reflect that. What do I need to do?

A. Please contact your training site system administrator.

Q. When launching a lesson, I get an error that states "Extra failed" and asks if I would like to Continue or Quit. What should I do?

A. Try launching the lesson again. If this does not fix the problem, you may need to restart your computer. If restarting your computer does not help, please click here for more information.

To restart your computer, do the following:

	1) Click on your Start button, then click Shut Down.
	2) Select or click Restart, then click OK if necessary.

Q. I do not see menu tabs at the top of my screen or the status bar states it still has one item remaining. How can I fix this?

A. Some Web browsers do not support advanced content, such as Macromedia Flash content, when SSL is enabled. You must configure Internet Explorer to support advanced content with SSL access.

To configure Internet Explorer to support advanced content:

	1) On the Tools menu, click Internet Options.
	2) On the Advanced tab, scroll down to the Security section, and then select the 'Do not save encrypted pages to disk' check box.
	3) Click Apply, then OK.

Q. I am only receiving a "blue screen" after I launch a lesson and time has been given. What do I do?

A. Try these steps first.

	1) Hit F5 on your keyboard to "Refresh" the page.
	2) If 1) has not resolved the problem, Hit F11 to display browser controls to close the browser displaying the "blue screen" and Re-launch, again.
	3) If, all of the above, failed to resolve the issue report the incident to your trainer or training site administrator.

Q. I am unable to view the volume button in the bottom right corner of my display.

A. Press F11, you may have to do it twice, to turn off "Full Screen" mode. For Internet Explorer 6 : In your Menu Bar, click on "View" tab, Uncheck "Status Bar" if it is selected. Press F11 to return back to "Full Screen" mode.

Q. I received HTTP ERROR "400 Bad File Request"

A. The syntax used in the URL is incorrect. Please use: "kc10ats.com" or "https://www.kc10ats.com"

Q. I received HTTP ERROR "401 Unauthorized"

A. Hit F5 on your keyboard to "Refresh" the page. If you are still receiving this page containing the HTTP ERROR. Please write down the error number and the action prior receiving this error page and please contact your training site system administrator.

Q. I received HTTP ERROR "403 Forbidden/Access Denied"

Q. I received HTTP ERROR "408 Request Timeout"

A. Client stopped the request before the server finished retrieving it. A user will either hit the stop button, close the browser, or click on a link before the page loads. Hit F5 on your keyboard to "Refresh" the page only once.

Q. I received HTTP ERROR "503 Service Unavailable"

A. Either you lost your internet connection or there is something wrong at the server. Check to make sure your internet is connected. If it is, please report this error to your training site system administrator.

Q. I received HTTP ERROR "Bad File Request"

A. The browser you are using may not support this website. You must use one of the following browsers to view www.kc10ats.com: Internet Explorer 6/7/8, Firefox 3/4, Chrome 9/10, Safari. If you are receiving this error when using one of these browsers, please report this error to your training site system administrator.

Q. I received HTTP ERROR With an Error Message or Number Not listed above.

A. Please write down the message and the number you received and what action was made on your computer prior to receiving this error and then contact your training site system administrator.

Q. I was in the lesson and I received a page with a red "X" on it. What happened?

A. The request to the website was terminated at your computer before it finished. This usually occurs when the user clicks on Stop, attempts to close the browser or clicks on another link while the lesson page is loading. On your keyboard, press F5 once to refresh the page.